Shipping policy

Shipping Policy — Bright Ideas Lighting

Bright Ideas Lighting (operated by OnDeliveries LLC) ships to the United States and Canada. This policy explains our processing times, shipping rates, delivery estimates, customs obligations, and how we handle delays, damages, and lost shipments.

Order Processing Time

  • Orders are processed and dispatched by our fulfillment partners within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays begin processing the next business day.
  • Processing time is separate from, and in addition to, the transit times listed below.
  • If tracking information has not been issued within 10 business days, the order may be canceled automatically and refunded in full.

Shipping Rates — United States & Canada

Rates are flat per order and quoted in US dollars (USD) at checkout.

  • Economy Shipping — $9.90 — applies to standard lighting products.
  • Oversized Shipping — $16.90 — applies to floor lamps and other oversized items, which ship in larger cartons at a higher freight cost.
  • Free Shipping — automatically applied to orders of $200.00 or more.
  • An order containing both standard and oversized items is charged both rates. The exact shipping total is always calculated and displayed at checkout before payment.

Delivery Estimates

  • Estimated delivery is 12–30 business days after dispatch, for all items and both destinations.
  • Total estimated time from order to delivery (processing + transit): 12–30 business days.
  • All delivery estimates are expressed in business days (Monday to Friday, excluding public holidays in the origin and destination countries) and are measured from the date of dispatch, not the date of purchase. Estimates are not guarantees of a specific delivery date. Peak retail periods, carrier backlogs, weather events, and customs inspections may extend transit times.
  • Delivery guarantee: United States orders are guaranteed to arrive within 60 days of the dispatch date. Canadian orders are guaranteed to arrive within 90 days of the dispatch date; the longer window reflects customs clearance and local postal handling, which are outside our control.

Customs Duties, Import Taxes and Sales Tax — Canada

  • Orders to Canada are shipped on a Delivered At Place (DAP) basis. Prices shown at checkout do not include customs duties, import tariffs, GST/HST/PST, or brokerage and handling fees charged by Canadian authorities or the carrier.
  • Any such charges are the sole responsibility of the customer and are assessed by the Canada Border Services Agency, not by Bright Ideas Lighting. They are typically collected by the carrier or Canada Post before or at the time of delivery.
  • Customers should consult the Canada Border Services Agency for the duty and tax thresholds that apply to their order value.
  • We cannot predict, calculate, or refund these charges, and we cannot mark shipments as gifts or declare a value lower than the amount paid. Doing so is unlawful.
  • Refused or abandoned parcels: if a shipment is refused at delivery, or is returned or destroyed because import charges were not paid, the order is not eligible for a refund of shipping costs. Any product refund is at our discretion and only where the goods are physically returned to the supplier in resalable condition.

Split Shipments

  • Orders containing multiple items may be shipped separately from different warehouses and may arrive on different dates, each with its own tracking number.
  • Split shipments do not incur additional shipping charges beyond the rates calculated at checkout.

Shipment Confirmation and Order Tracking

  • You will receive a shipment confirmation email with tracking information once your order is dispatched.
  • Tracking may show no movement for extended periods while a parcel is in transit between carriers or held in customs. This is normal and does not indicate a lost shipment.
  • Tracking is typically handed off to the destination country's national postal service for final delivery.

Shipping Restrictions

  • We ship only to the United States and Canada. Orders to any other destination cannot be accepted.
  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain items may be restricted or non-shippable to specific destinations due to supplier limitations, electrical standards, customs regulations, or product-specific rules. Where an item cannot lawfully be shipped to your address, we will notify you and issue a full refund.
  • Electrical compatibility: lighting products are supplied to the electrical standard of the origin market. Plug type and bulb fitting (E26/E27/B22/GU10) vary by product. It is the customer's responsibility to confirm compatibility before ordering. Incompatibility is not treated as a product defect.

Incorrect Addresses

  • Please verify your shipping address, including postal or ZIP code, before completing checkout.
  • Address changes can only be accommodated before an order is dispatched. Once dispatched, we cannot reroute a shipment.
  • Orders returned to sender due to an incorrect or incomplete address may be reshipped at the customer's expense, or refunded less the original shipping cost.

Damages and Issues

  • Please inspect your order on arrival and contact us immediately if an item is defective, damaged in transit, or incorrect.
  • Report issues within 15 days of delivery, including your order number and clear photographs of the item and its packaging.
  • We will evaluate the issue and resolve it with a replacement or refund, coordinated with the supplier.

Lost, Delayed or Undelivered Packages

  • If your package has not arrived within the applicable guarantee window — 60 days from dispatch for United States orders, 60 days from dispatch for Canadian orders — you are entitled to a full refund, excluding cases of customer error or force majeure.
  • To open a claim, contact us with your order number. One dispute is permitted per order and must be filed within 15 days of the guarantee window closing.
  • We are not responsible for packages marked as delivered by the carrier, for delays caused by incorrect customer-provided address details, for customs clearance delays, or for exceptional circumstances such as natural disasters, strikes, or carrier network disruptions.
  • For packages showing as delivered but not received, please contact the carrier directly using your tracking number and check with neighbors and local delivery depots before opening a claim with us.

Returns

  • Returns are handled under our Return and Refund Policy, subject to a 15-day return window from the date of receipt.
  • Return shipping costs are borne by the customer unless the return arises from a defective, damaged, or incorrect item.
  • Original shipping charges and any customs duties or import taxes already paid are non-refundable.

Currency

  • All prices and shipping rates are displayed and charged in United States Dollars (USD) unless your local currency is shown at checkout.
  • Your bank or card issuer may apply a currency conversion rate and a foreign transaction fee. These charges are set by your financial institution and are not controlled by us.

Contact Information

  • For any shipping-related inquiry, contact our customer support team at admin@brightideaslighting.store.
  • Bright Ideas Lighting, operated by OnDeliveries LLC, 2501 Chatham Rd, Suite R, Springfield, IL 62704, United States.
  • We respond to all shipping inquiries within 1–2 business days.

Changes to This Policy

  • We may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised effective date.

This policy is effective as of August 10, 2026.