Shipping policy

Shipping Policy — Bright Ideas Lighting

Bright Ideas Lighting (operated by OnDeliveries LLC) ships to the United States only. This policy explains our processing times, shipping rates, delivery estimates, and how we handle delays, damages, and lost shipments.

Order Processing Time

  • Orders are processed and dispatched by our fulfillment partners within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays begin processing the next business day.
  • Processing time is included in the delivery estimates listed below.
  • If tracking information has not been issued within 10 business days, the order may be canceled automatically and refunded in full.

Shipping Rates — United States

Rates are flat per order and quoted in US dollars (USD) at checkout.

  • Economy Shipping — $9.90 — applies to standard lighting products.
  • Oversized Shipping — $16.90 — applies to floor lamps and other oversized items, which ship in larger cartons at a higher freight cost.
  • Free Shipping — automatically applied to orders of $200.00 or more.
  • An order containing both standard and oversized items is charged both rates. The exact shipping total is always calculated and displayed at checkout before payment.

Delivery Estimates

  • Estimated delivery is 7–20 business days from the date your order is placed, for all items. This window already includes the 1–3 business days of processing.
  • Total estimated time from order to delivery (processing + transit): 7–20 business days.
  • All delivery estimates are expressed in business days (Monday to Friday, excluding public holidays in the origin and destination countries) and are measured from the date of purchase. Estimates are not guarantees of a specific delivery date. Peak retail periods, carrier backlogs, weather events, and customs inspections may extend transit times.
  • Delivery guarantee: All orders are guaranteed to arrive within 60 days of the dispatch date.

Split Shipments

  • Orders containing multiple items may be shipped separately from different warehouses and may arrive on different dates, each with its own tracking number.
  • Split shipments do not incur additional shipping charges beyond the rates calculated at checkout.

Shipment Confirmation and Order Tracking

  • You will receive a shipment confirmation email with tracking information once your order is dispatched.
  • Tracking may show no movement for extended periods while a parcel is in transit between carriers or held at a sorting facility. This is normal and does not indicate a lost shipment.
  • Tracking is typically handed off to the destination country's national postal service for final delivery.

Shipping Restrictions

  • We ship only to the United States (all 50 states). We do not ship to Canada or any other international destination, and orders with a non-US shipping address cannot be accepted.
  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain items may be restricted or non-shippable to specific destinations due to supplier limitations, electrical standards, customs regulations, or product-specific rules. Where an item cannot lawfully be shipped to your address, we will notify you and issue a full refund.
  • Electrical compatibility: lighting products are supplied to the electrical standard of the origin market. Plug type and bulb fitting (E26/E27/B22/GU10) vary by product. It is the customer's responsibility to confirm compatibility before ordering. Incompatibility is not treated as a product defect.

Incorrect Addresses

  • Please verify your shipping address, including postal or ZIP code, before completing checkout.
  • Address changes can only be accommodated before an order is dispatched. Once dispatched, we cannot reroute a shipment.
  • Orders returned to sender due to an incorrect or incomplete address may be reshipped at the customer's expense, or refunded less the original shipping cost.

Damages and Issues

  • Please inspect your order on arrival and contact us immediately if an item is defective, damaged in transit, or incorrect.
  • Report issues within 30 days of delivery, including your order number and clear photographs of the item and its packaging.
  • We will evaluate the issue and resolve it with a replacement or refund, coordinated with the supplier.

Lost, Delayed or Undelivered Packages

  • If your package has not arrived within the applicable guarantee window — 60 days from dispatch — you are entitled to a full refund, excluding cases of customer error or force majeure.
  • To open a claim, contact us with your order number. One dispute is permitted per order and must be filed within 15 days of the guarantee window closing.
  • We are not responsible for packages marked as delivered by the carrier, for delays caused by incorrect customer-provided address details, for customs clearance delays, or for exceptional circumstances such as natural disasters, strikes, or carrier network disruptions.
  • For packages showing as delivered but not received, please contact the carrier directly using your tracking number and check with neighbors and local delivery depots before opening a claim with us.

Returns

  • Returns are handled under our Return and Refund Policy, subject to a 30-day return window from the date of receipt.
  • Return shipping costs are borne by the customer unless the return arises from a defective, damaged, or incorrect item.
  • Original shipping charges are non-refundable.

Currency

  • All prices and shipping rates are displayed and charged in United States Dollars (USD) unless your local currency is shown at checkout.
  • Your bank or card issuer may apply a currency conversion rate and a foreign transaction fee. These charges are set by your financial institution and are not controlled by us.

Contact Information

  • For any shipping-related inquiry, contact our customer support team at admin@brightideaslighting.store.
  • Bright Ideas Lighting, operated by OnDeliveries LLC, 2501 Chatham Rd, Suite R, Springfield, IL 62704, United States.
  • We respond to all shipping inquiries within 1–2 business days.

Changes to This Policy

  • We may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised effective date.

This policy is effective as of September 14, 2026.